Questions, answered before you ask them.
Pricing & packages
Why do you publish prices when most studios don’t?
Because “contact us for a quote” costs a buyer time before they even know whether it’s worth the conversation. A real number lets you decide in minutes whether a package fits your budget.
Are the prices on this site final?
For the scope stated on each package page, yes. If your project needs something outside that scope, we say so and price the difference before starting — never after.
Do the prices include IVA?
No — every price on this site is ex-IVA, the standard B2B convention in Spain. IVA (21%) is added at checkout as its own line.
Process & timelines
What happens after I add a package to my cart?
You complete checkout, we confirm the brief at kickoff, and the timeline stated on your package page starts from there.
Can a project run faster than the stated turnaround?
The stated turnaround reflects real production time, not padding — it’s not something we can compress without cutting a revision round or a proofing step.
What if I need more revisions than the package includes?
Extra rounds are billed at an hourly rate, quoted before you use them — never added to an invoice as a surprise afterwards.
Working together
Do you work with clients outside the Penedès or Barcelona?
Yes — UI/UX & Product Design in particular is built for remote clients across Spain and the EU; the other four disciplines work well remotely too, over email and video call.
Is there a phone number I can call?
Yes — +34 679 314 613, Mon–Fri 09:00–18:00 CET/CEST. For anything involving scope or price, email support@kira-designs.com or use the enquiry form instead: it puts the detail in writing, so nothing gets lost between a call and a brief. We reply within one business day.
Can I combine two disciplines in one project?
Yes — add packages from different disciplines to the same cart, or start a custom-scope enquiry if you want them scoped together from the start.
Legal & payment
What payment methods do you support?
The checkout on this site currently runs a clearly marked demo payment step (see the notice on the payment page); a live studio checkout connects a real payment provider before go-live.
What’s your cancellation and refund policy?
Full terms are on /refund/ — in short: free cancellation on discovery calls up to 24h before, a standard 14-day right of withdrawal on one-off packages (waived once work starts at your request), and month-to-month cancellation on the ongoing plan.
Can I get an invoice with my company’s VAT/CIF number?
Yes — add it at checkout. EU businesses supplying a valid-format VAT number see the reverse-charge line applied automatically.
Still have a question?
Ask the studio directly — we reply within one business day.